CM Tourisme

Adventure on your doorstep

Charleroi Métropole Tourisme is the tourism platform that groups together the 29 municipalities of Charleroi.

Charleroi, a post-industrial city, fascinates those who love urban and/or underground activities. The surrounding area is formed of plateaus, open landscapes punctuated by small woody valleys and listed architectural heritage.

To the south of the city is a complex of 5 lakes against the backdrop of wild and preserved countryside with features that are unique in Europe and make it a destination for leisure and relaxation. During the year, Charleroi offers activities for everyone. Do you want to get back to nature, practise a sport, enjoy an urban experience, discover heritage or taste local flavours? The two “Pays des Lacs” and “Pays de Charleroi” Maisons du Tourisme have joined together to present the tourist gems of their region.

Zones de Charleroi
The maisons du tourisme (tourist offices)

The Pays des Lacs

To involve the partners — the 19 municipalities and all the tourist operators — in the region’s economic and tourist development is one of our main preoccupations.

In this respect, we have created various work and discussion committees that are open to all our members. We would like to develop sustainable and eco-responsible tourism. The first actions we have taken are to redesign our brochure to limit printing and use recycled paper. The staff members have also taken steps to reduce our impact on the environment: carpooling, selective waste sorting, collaborative composting, sharing information on local products, minimal printing, etc. Our team’s values are: Skills, Support, Responsiveness and Anticipation. Developing inclusive and participative tourism. Each tourist is invited to subscribe to our traveller’s charter.

Discover our traveller’s charter.

The Team

  • example

    Christine Charue

    manager

    Christine loves travel, meeting people and history and is particularly keen on contributing to her region’s tourist and economic development.

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    Florence Cocx

    project forêt du pays de chimay

    With in-depth knowledge of the south of France — her region — a fan of her local football club and fond of authentic experiences, Florence supports our operators in the creation and promotion of their Forêt du Pays de Chimay products.

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    Jean-Francois Hublet

    project leader

    A basketball fan, Jean-François is personable and has a flair for business. He is on the front line in developing the Leader project which aims to make our region a destination of excellence.

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    Jean-Pierre Hubert

    green tourism

    A nature lover and hiker, he searches the region to find interesting cycle touring routes or enjoyable hikes for you.

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    Nicolas Huart

    project eurocyclo

    Nicolas loves local produce and knows all the secrets of cycling in the Pays des Lacs.

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    Mélanie Gaudoux

    administrative department

    Quadrilingual and a globe-trotter, Mélanie manages contracts, accounting and calls for bids while listening to jazz music — the sound improves her concentration. 

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    Christine Fernandes

    secretarial department

    Manning the telephone switchboard, tracking emails, payments or orders — nothing gets past her. To relax, she takes care of her grandson or plays computer games.

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    Philippe Muyldermans

    ict collaborator

    Philippe loves science and computer games and we can count on him to solve IT problems. But he can also help you make a map to explore the region.

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    Eloïse Hennebois

    customer service

    Eloïse is interested in Asia and horse riding. To answer your tourism questions, she takes her queue from the countries of the rising sun: rigour and discretion.

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    Astrid Dersin

    customer service

    A city-dweller, globe-trotter and basketball fan, Astrid gives you a warm welcome and can tell you which activity will suit you best.

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    Julie Blondeau

    marketing department

    Passionate about news, fashion and travel, her skills are very useful in coordinating our different communication media.

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    Mélanie Feron

    digital department

    An event, a new activity or tourism news? Mélanie’s passions are music and dance; she hops from the website to social media to spread information.

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    Xavier Moreaux

    sales department

    A fan of football, cycling and regional folklore, Xavier organises your day or your stay down to the last detail.

The maisons du tourisme (tourist offices)

Le Pays de Charleroi

The “Maison du Tourisme du Pays de Charleroi” covers 9 towns and municipalities: Charleroi, Aiseau-Presles, Châtelet, Courcelles, Gerpinnes, Farciennes, Fleurus, Les Bons Villers and Pont-à-Celles.

"It’s a land of contrasts where the landscapes mix and offset each other to create an unforgettable experience. Walk along the towpath of the Sambre river, at the heart of the industrial wasteland, surrounded by street art, then climb to the top of a slag heap, to admire the beautiful panorama across the city and the natural wealth of its hinterland. This is the diversity we want you to discover. We will do everything to welcome you and share our passion for a unique region."

The Team

  • example

    Sandra NOÉ

    project manager

    Development and management of guided tours for French-speaking individuals and groups. Management of the tourist guide unit and the Greeters unit. Development of reception programmes for bloggers. Business tourism contact person. Reception

  • example

    Nancy MEULEMANS

    administrative team

    Secretariat and management of the tourist guide unit. Management and contact person for the Walloon Quality Destination Label.

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    Delphine KINDT

    guided tour management

    Management of guided tours for individuals and the Greeters unit. Reception

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    Jonathan CHARLES

    public relations and guided tour management

    Development and management of guided tours for Dutch-speaking groups. Represents the Charleroi Region Tourist Centre at various trade fairs and workshops. Contact person for journalists and bloggers. Reception

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    Patrick LOYAERTS

    public relations and guided tours management.

    Development and management of guided tours for French and Dutch-speaking groups. Tourist guide within the non-profit-making body, he represents the entity at various trade fairs and workshops. Reception

  • example

    Patricia ALESSI

    reception and web communication

    Referral information officer for our Tourist Centre. Drafting of the monthly agenda and social network events promotion

  • example

    Marie STASSENS

    communication and website management

    Press relations. Promotion of our events and those of our partners via social networks and the newsletter. Website management. Reception

  • example

    Sylvie WAUTERS

    communication and website management

    Relations with the Tourist Centre's partners. Promoting our events and those of our partners via social networks. Website management. Reception

  • Grégory COOLS

    administrative team

    Accounting and public procurement. Reception

  • Paola BELLAN

    guided tour management

    Development and management of guided tours for French-speaking groups. Reception

  • Roxane LELEUX

    guided tour management

    Management of guided tours for individuals. Contact person for the Visit'Entreprises campaign. Reception

  • Stéphane LANNOY

    promotional materials development

    Production of most of our booklets and leaflets. Reception

  • Laurence RAES

    logistics

    Intermediary for our Tourist Centre and our various partners.